Customer Survey • Western Sand & Gravel

Name*

First Last

Company*

Project/Job #

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Customer Email

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NEBCO Name

First Last

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NEBCO Email

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NEBCO Company

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NEBCO Location

About Your Business

What best describes your business?*

Concrete / Asphalt

Excavation / Site Work

General Contractor

Landscaping

Manufacturing / Grinding

Municipality

Other:

Other*

How often do you purchase aggregates?*

Weekly

Monthly

A few times per year

Product Quality & Consistency

How satisfied are you with the quality of our materials?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

The material from load to load is consistent.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Have you experienced issues with sizing, cleanliness, or contamination?*

Yes

Please describe*

Yard & Pick Up Experience

Which Pit did you receive materials from?*

Ashland Drying Plant

Fremont Pit

G Plant Pit

Louisville Pit

Sand Creek Pit

Unsure

Did you pick up your materials?*

Yes

How satisfied are you with wait times for loading?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

The scale and loading process was efficient.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

The yard layout and signage was clear and easy to follow.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

How would you rate safety during the pickup process?*

Poor	Fair	Neutral	Good	Excellent

Staff & Communication

How satisfied are you with our scale house and loader operators?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Are issues or questions handled promptly?*

No	Sometimes	Yes

Availability & Pricing

The materials you need are available when you arrive.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Our pricing is competitive with other suppliers.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Overall, how satisfied are you with the value received relative to the price paid?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

Overall Satisfaction

Overall, how satisfied are you with doing business with us?*

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very satisfied

How likely are you to continue purchasing from us?*

Very Unlikely	Unlikely	Neutral	Likely	Very likely

How likely are you to recommend us to another contractor?*

0 (Not likely)	1	2	3	4	5	6	7	8	9	10 (Extremely likely)

Invoicing & Payments

Your invoice was received in a timely manner.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Your invoice was accurate.*

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Have you had any issues with making payments or checking on your account?*

Yes	Sometimes	No

Other Feedback

What can we could do to improve your experience?

Are there any products or services you wish we offered?